Our Guarantee

Our promise

Every kit is covered, from the box to your wall.

  • Damaged or defective?

    We'll replace it free — tell us within 7 days of delivery. Just send a photo and your order number.

  • Designer kits: 30-day returns

    Unopened designer kits and add-ons can be returned within 30 days of delivery. Custom kits are made from your photo, so they can't be returned for a change of mind.

  • Fast customer support

    Questions or concerns? Email us anytime and a real person gets back to you.

Read the full policy

Policy questions

How does a custom kit work?

Upload your photo, pick your size, canvas and number of colors, and check out. We turn your photo into a custom numbered canvas, match every paint pot to it and ship your kit to you. Please allow 7–14 days to create and deliver your kit.

Do I need any painting experience?

No. Match each numbered paint pot to the numbered shapes on the canvas and fill them in, one color at a time. The reference sheet shows every number, even after you paint over it. Pick 24 colors for your first kit.

How many colors should I choose?

24 colors (beginner friendly): a simpler design with fewer details, good for a first kit or a quicker project. 36 colors (more detail): more detail and shading, a good balance for most painters. 48 colors (most detail): the finest shading and the most detail, for painters who want a challenge.

Which photos work best?

Sharp, bright photos where the faces or pets fill most of the frame. Avoid dark, blurry or far-away shots.

When will my kit arrive?

Please allow 7–14 days to create and deliver your kit. Shipping is $5.95, FREE on orders over $100. The product page shows your estimated delivery dates, and you get a tracking link by email when it ships.

How does Buy 2, Get 1 Free work?

Add any 3 kits to your cart, custom or ready-made, and the cheapest one is free. The discount applies automatically at checkout. No code needed. Add 6 and you get 2 free.

What if my kit arrives damaged or defective?

Damaged or defective? We'll replace it free — tell us within 7 days of delivery and send a photo of the problem with your order number. The same goes for missing paints. Custom kits are made from your photo, so they can't be returned for a change of mind. Designer kits: 30-day returns (unopened).

What if I run out of paint?

Want spare paint? Add an Extra Paint Set to your order: a second full set of your kit's numbered paints. If a paint arrives missing, tell us within 7 days of delivery and we replace it free.

Can I send it as a gift?

Yes. Enter the recipient's address at checkout and we ship the kit straight to them. Add a Gift Box to make it ready to give.

Do you need anything else besides the kit?

A cup of water to rinse your brushes and a paper towel. Everything else is in the box.

Still wondering? Ask us anything