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Questions about your kit or your order? Email support@paintmymemory.com and we'll reply within 1 business day.

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Quick answers

How does a custom kit work?

Upload your photo, pick your size, canvas and number of colors, and check out. We turn your photo into a custom numbered canvas, match every paint pot to it and ship your kit to you. Please allow 7–14 days to create and deliver your kit.

Do I need any painting experience?

No. Match each numbered paint pot to the numbered shapes on the canvas and fill them in, one color at a time. The reference sheet shows every number, even after you paint over it. Pick 24 colors for your first kit.

How many colors should I choose?

24 colors (beginner friendly): a simpler design with fewer details, good for a first kit or a quicker project. 36 colors (more detail): more detail and shading, a good balance for most painters. 48 colors (most detail): the finest shading and the most detail, for painters who want a challenge.

Which photos work best?

Sharp, bright photos where the faces or pets fill most of the frame. Avoid dark, blurry or far-away shots.

When will my kit arrive?

Please allow 7–14 days to create and deliver your kit. Shipping is $5.95, FREE on orders over $100. The product page shows your estimated delivery dates, and you get a tracking link by email when it ships.

How does Buy 2, Get 1 Free work?

Add any 3 kits to your cart, custom or ready-made, and the cheapest one is free. The discount applies automatically at checkout. No code needed. Add 6 and you get 2 free.

Still wondering? Ask us anything